Flooded interior of luxury home.

Home Water Damage Restoration

At some point in your life, you’ve probably been frustrated by water in your home. It gets everywhere, it causes endless damage, and it often destroys important items. At First Call Response, we have home water remediation services to help you recover after water damages your property. Whether it comes from a failure in the water heater system or a backup in the sewage, just call our number and you can benefit from our experience, knowledge, equipment, and compassion.

Different Types of Home Water Damage

Over the years, we’ve seen that water can damage home properties in a manner of ways. For example, this includes the following:

  • Hurricane water damage
  • Flooding (storm-related)
  • Water heater failure
  • Sewage backups
  • Overflowing sinks
  • Overflowing toilets
  • Damaged plumbing
  • Leaking appliances
  • Faulty pipes

In your home, the sad truth is that water damage can occur in many different locations and for many different reasons. As well as offering 24/7 water removal, we also have water leak detection to identify potential issues in your property. Either way, allow us to assist and help you return to some form of normality (especially when you’re trying to maintain a normal environment for your children!).

Dealing with Home Water Damage

When an emergency arises in the home, it’s easy to become overwhelmed by the situation. However, it’s important to remain calm because this will encourage better decision-making. First and foremost, think about the safety of your family.

Depending on the situation, there are some things that you can do to minimize the damage to your home. If you don’t think that you can perform these actions carefully, leave the premises and contact a home water damage restoration service such as First Call Response.

Here are some tips to minimize damage (if you can do so safely):

  • Shut off the water source – if you can stop the flow of water, this will prevent further damage. The longer the water is allowed to penetrate your home, the more extensive the recovery process becomes. If you cannot stop the water source, contact a qualified professional.
  • If there’s no risk of electric shock, turn off the circuit breakers to prevent further electrical damage.
  • Although we appreciate your desire to remove water from your property, please don’t use a vacuum because this can damage the vacuum, cause electric shocks, and problems. Instead, use a mop to remove excess water.
  • Remove as much water as possible – for example, a leaky pipe may have caused water to burst through the ceiling. If this happens, catch as much water as possible in buckets. Whatever the damage, remove as much of the excess water as you can.
  • Don’t take any risks if you think that circuit breakers, electrical outlets, electrical equipment, or switches have been affected by water. If any of these components have been exposed to water, the risk of electrical shock is high.
  • If items have been damaged, prop them up somewhere safely for drying. For those with wet clothing, hang the items in a warm room.
  • To prevent damage between one area of the room and another, use wooden blocks or aluminum foil.
  • Wherever possible, move all items of value to a safe place – this includes computers, expensive devices, art, and other objects.
  • Earlier, we used the example of water coming through the ceiling. If this is the case, do not try to turn on ceiling lighting/fixtures because they may have been affected by the water.


Flood Restoration and Water Damage Restoration Service

You’ve suffered damage to your home, so you call First Call Response (good choice!). But what happens next? Let’s break down the water remediation process!

Step 1 – Contact

Starting at the beginning, the first step is the phone call. If you’ve suffered hurricane water damage or any other type of damage, we recommend avoiding the people who go knocking on doors offering their services because they typically don’t offer a reliable service. In many cases, homeowners are left disappointed because their home is damaged even further.

With First Call Response, you have a professional and reliable service for your water restoration needs. What’s more, we offer 24/7 water removal so you can rely on our help whenever you need it the most. Even if it’s 3am, don’t be afraid to contact our brilliant team.

During this first call, we’ll discuss the situation while offering advice for the coming minutes. Meanwhile, a technician will get into their vehicle and make their way to you as soon as possible. When speaking with us, we’ll ask about the address, the electricity status, insurance information, contact details, and potential damage.

Although it might seem frustrating to get bombarded with questions during this stressful time, our technicians must have the correct information so that they don’t have to waste any time when they arrive.

Step 2 – Initial Assessment

When the technician arrives, they will inspect the water damage. Thanks to extensive training and experience, the technician who arrives at your home will make the right decisions to protect your family and property. If possible, stay nearby so that they can ask about water shutoff valves, plumbing, and other important questions.

During this stage, the technician will need to identify the source of the water (you may or may not know the answer to this question). Additionally, they must assess the environment and the potential health and safety risks. For example, some properties after water damage have a high risk of electrocution. If water is near electrical points, the professional will shut off the power before carrying out water remediation services.

After shutting off the water source, the technician will then assess the water itself. If it’s contaminated, this will require a different water restoration process compared to uncontaminated water. They will also review the damage to your home and the items contained within the property. Lastly, other inspections are performed at this stage and the technician may decide to remove items that can cause rust stains and other damage.

Step 3 – Water Removal

Water removal is essential because it limits damage while also encouraging a quicker drying process. The longer water sits in the home, the more damage it causes (and the more likely you are to experience mold!).

Depending on the project at hand, our experienced technicians will use the following tools:

  • Industrial vacuums
  • Submersible pumps
  • Water analysis tools
  • Dehumidifiers

The reason a proper water damage restoration service is so valuable, beyond even the quick service and professional assistance, is that we have access to the industry’s most advanced equipment. If you don’t work with a specialist service, you just can’t guarantee that your home will be safe and free from water in the end.

While removing water, our technicians will continually inspect your property and monitor damage. As water is continually removed, we get a better idea of the overall state of the property.

Step 4 – Drying

Even when the excess water is removed, our work isn’t done because you’re still left with damp walls, soaked furniture, and potential swelling and warping in the structure of the property. Therefore, the drying process begins to prevent mold and other problems. Once again, dehumidifiers are critical because they absorb moisture. We also have advanced tools to help remove water from walls and floors.

Step 5 – Cleaning

Once we’re sure that the property is dry, we can then begin the cleaning process. Even once the water is gone, you will still find odor, dirt, and microbes that need treatment. When water is contaminated, the cleaning process is even more important. We don’t just clean surfaces for appearance’s sake, we clean them for the health and safety of your family. For instance, this means using sanitizing solutions and strong cleaning products to prevent future problems.

During this process, we’ll help you find the balance between repairing and replacing items in your home. What items can be cleaned and restored? What items are beyond repair? If possible, we’ll save as much as we can with wet cleaning, dry cleaning, abrasive scrubs, and other techniques.

Step 6 – Mitigation and the Future

In this final step, we aim to repair damage and start making progress toward the future. After hurricane water damage or another form of serious damage, it’s hard to think about anything other than the present. With the water now gone and the cleaning operation well underway, you can consider what happens next.

For instance, our technicians can help with tarping, boarding up, fencing off areas, and readying your home for the next stage of the recovery process. Depending on the damage, you may need to contact a contractor to arrange structural repairs. Fortunately, we don’t just leave you to it after performing our own water restoration. Instead, we’ll put you on to the right people.

Before we leave your property, we’ll ensure that your building is as safe as possible. We’ll complete a full assessment of the property, and we won’t leave until we’re happy with the results. If you have any questions, feel free to ask them at this stage. After all the turmoil of the past few hours and days, you’re likely to have some concerns and questions. Therefore, we’ll do our best to answer them.

Choosing First Call Response

We don’t shy away from competition – we’re aware that other companies exist. Yet, we’re confident that we provide the best service from the moment you reach out to the completion of the water removal process. Here are just some of the reasons to get in touch with First Call Response:

Trained Specialists

When you contact our team, you can be confident that somebody with the right training, experience, and expertise will turn up to your door. They know how to perform water restoration in the right way and how to salvage items effectively. Simultaneously, we’ll document the process and use the latest equipment to our advantage.

Effective Water Remediation

Above all else, our results don’t lie, and you can talk to our previous customers about their experience with us. Over the years, many in the community have trusted our service and we’re now a credible company in the niche. As well as water restoration, we also help with mold remediation, fire and smoke restoration, and many other services.

Customer Service

What’s more, we care about our customers and getting them back onto their feet after water damage in their home. Water damage is never welcome – you just want a simple life without all the upheaval that leaks and hurricane damage bring. Especially if you have children, you don’t want them up all night while trying to clear water. Therefore, we handle all cases delicately and with care.

We want to restore your home to its former glory as efficiently as possible so that it causes minimal disruption to your life. As soon as you get in touch, we’re on the journey with you and won’t walk away until we have achieved considerable progress.


Part of the stress with water damage comes from the insurance process, but we can help make your life easier here too. By documenting everything and coordinating the right paperwork, the dreaded insurance claim doesn’t need to bring lots of headaches to the family. Our documentation will describe the damage while also differentiating between items that you can repair and those you’ll have to replace.

With water leak detection and many other advanced tools and services, we recommend reaching out to our professional team today. If you’re in an emergency, our 24/7 water removal will support your family and get you onto the recovery path as soon as possible. We’ll assess the damage, find the water source, remove excess water, dry your property, clean your property, and then help with what’s to come next. Whether it’s flood restoration or water  damage from another source, contact our friendly team for help now!

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