First Call Response logo commercial and residential property restoration company.
754-231-3641
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 Privacy Policy & SMS Privacy Policy

1. Introduction We value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with our website and services, including SMS communication.

2. Information We Collect We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and other contact details provided voluntarily by users.
  • Usage Data: Information collected automatically, such as IP addresses, browser type, operating system, and browsing behavior on our website.
  • Mobile Information: Phone numbers and SMS communication details when users opt-in to receive text messages from us.

3. Use of Information We use the collected information for the following purposes:

  • To provide, maintain, and improve our services.
  • To communicate with users, including sending SMS messages when consent is provided.
  • To send account updates, notifications, and promotional content, only when express consent is given.
  • To improve user experience and website functionality.

4. Sharing of Information We do not share mobile information or personal data with third parties/affiliates for marketing or promotional purposes. However, we may share data as follows:

  • With service providers who assist in business operations (e.g., IT services, data analysis) with strict data protection agreements.
  • As required by law or to protect the rights, property, or safety of our company and users.

5. SMS Communication Policy

  • Consent: Users must opt-in to receive SMS messages by either initiating a text to our company (implied/express consent) or providing verbal consent through voice calls.
  • Opt-out Instructions: Users can opt-out of receiving SMS communications at any time by texting “STOP.” This will cease further SMS communications.

6. Data Security We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system is 100% secure, so we cannot guarantee absolute security.

7. Cookies and Tracking Technologies We use cookies and similar tracking technologies to monitor user activity and improve the user experience. Users can control cookie settings through their browser preferences.

8. User Rights You have the right to:

  • Access and request a copy of your personal information.
  • Request corrections to any inaccuracies in your personal information.
  • Request deletion of your personal data, subject to applicable legal obligations.

9. Changes to this Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage users to review it periodically.

10. Contact Information If you have any questions or concerns regarding this Privacy Policy, please contact us via the contact information provided on our website.

11. SMS-Specific Details

  • Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • Users may consent to opt-in in one of two ways: (1) Initiating the text, giving implied/express consent, or (2) Providing verbal consent to company employees through voice calls.
  • If you wish to be removed from receiving future communications, you can opt out by texting “STOP.”

 

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